90 DAYS RETURN POLICY
If you are dissatisfied with the order, we accept returns within 90 days of receiving the item. It is important to check the size chart and size conversion chart on the product before ordering.
Items that can be returned/refunded or exchanged must follow the criteria as below:
1. Faulty items damaged/broken or stained upon arrival.
2. Items received in the incorrect size/color.
3. Items that does not fit you.
4. Unwashed, unworn and unused item(s) that have not met your expectations.
5. Items must be in the original package for the return.
6. Items must be returned in the same condition which in they arrived.
We will not accept returns in the following conditions:
1. Items outside the 90 days warranty time-frame.
2. Washed, worn, used or misused items.
3. Items under the following categories: Sale, Swimwear, Lingerie, and Earrings. These items are not covered by the warranty for hygiene reasons.
Return Shipping Fees
1. Shipping fees to return the items are at the customer’s own expense.
2. Please consult your local post office to confirm the actual return shipping fee. We advise you use the cheapest registered airmail method that is available.
If you want to get a refund or exchange the product for another, please follow the process bellow to return the product:
1. Contact help@wewearitbetter for RMA authorization stating:
- The order number.
- The item code(s) you wish to return.
- The reason for return.
2. Our Customer Service will review your case and offer a return back within 48 hours. We will inform you the return address.
1. If you choose to exchange the item for another, the processing time for the exchanged item will be between 3-6 business days, upon receiving your item back, and depending on stock availability.
1. If you choose to receive your money back: for refunds, the processing time will be between 3-6 business days upon receiving your returned item. After this the refund time will depend on the payment method. Please see below for details:
- PayPal refunds may take up to 48 hours to process and appear in your account.
- Credit card refunds will take between 7-14 business days to appear in your account. This delay depends entirely on your credit card company and any intermediaries.
1. We, unfortunately, cannot cancel orders. Since our warehouse prepares the packages and ships them within the hour, it’s too late for us to cancel anything once the order is made. You will have to use our return & refund policy.